Privacy policy

Privacy Policy

Last updated: February 2026

At Dye My World, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (www.dyemyworld.com.au) or make a purchase. By using our website, you consent to the practices described below.

1. Information We Collect

We may collect personal information when you:

  • Create an account or login

  • Make a purchase

  • Subscribe to newsletters

  • Contact customer support

  • Participate in promotions or surveys

Types of personal information collected may include:

  • Name, email, phone number, and billing/shipping addresses

  • Payment information (processed securely via Shopify Payments or other payment providers)

  • Account login credentials and order history

  • IP address, device information, browser type, and browsing behaviour on our website

  • Any other information you voluntarily provide

2. How We Use Your Information

We use your information for purposes including:

  • Processing and fulfilling orders

  • Managing your account and customer service inquiries

  • Providing shipping updates and notifications

  • Sending marketing communications (with your consent)

  • Improving our website, products, and services

  • Complying with legal obligations, including tax and consumer protection laws

We do not sell or trade your personal information.

3. Sharing Your Information

We may share your information with:

  • Suppliers & Fulfilment Partners (Dropshipzone, Eprolo) to process and ship your orders

  • Payment Providers (Shopify Payments, PayPal, Stripe) to securely process payments

  • Logistics & Shipping Providers to deliver your order

  • Service Providers & Contractors who assist in marketing, website hosting, analytics, or customer support

  • Legal Authorities if required by law, regulation, or legal process

We ensure that any third party accessing your data is bound by confidentiality agreements and privacy obligations.

4. Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar technologies to:

  • Enhance user experience

  • Remember login and cart preferences

  • Analyse traffic and website performance

  • Display targeted advertising (with consent where required)

You can adjust your browser settings to block cookies, but some features may not work correctly.

5. International Visitors

Our website is accessible globally. By using our site, you acknowledge that:

  • Your information may be stored or processed outside of Australia

  • Different countries have different data protection laws

  • We take reasonable steps to ensure your information is protected when transferred internationally

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your information

  • Request deletion of your information (subject to legal obligations)

  • Opt out of marketing communications

  • Withdraw consent where processing is based on consent

To exercise your rights, contact: support@dyemyworld.com.au

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including:

  • Secure servers and encryption for data transmission

  • Limited access to personal information by authorized personnel only

  • Regular monitoring for data breaches

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Retention of Information

We retain your personal information only as long as necessary to:

  • Fulfil orders or provide services

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

  • Analyse trends and improve our services

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy policies of any external sites you visit.

10. Children’s Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children.

11. Changes to this Privacy Policy

We may update this policy from time to time. Updates will be posted with the “Last updated” date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

Email: support@dyemyworld.com.au
Website: www.dyemyworld.com.au