Privacy policy

📄 Privacy Policy

Last updated: February 2026

At Dye My World, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (www.dyemyworld.com.au) or make a purchase. By using our website, you agree to the practices described below.

1. Information We Collect

We may collect personal information when you:

Create an account or log in
Make a purchase
Subscribe to newsletters
Contact customer support
Participate in promotions or surveys

Types of personal information collected may include:

Name, email, phone number, and billing/shipping addresses
Payment information (processed securely via payment providers)
Account login details and order history
IP address, device information, browser type, and website usage data
Any other information you voluntarily provide

2. How We Use Your Information

We use your information for purposes including:

Processing and fulfilling orders
Managing your account and customer support requests
Providing shipping updates and notifications
Sending marketing communications (where consent is provided)
Improving our website, products, and services
Complying with legal obligations under Australian law

We do not sell or trade your personal information.

3. Sharing Your Information

We may share your information with trusted third parties, including:

Fulfilment partners (such as Dropshipzone and Eprolo) to process and deliver orders
Payment providers (such as Shopify Payments, PayPal, or Stripe)
Shipping and logistics providers
Service providers that assist with website hosting, analytics, or customer support
Legal authorities where required by law

All third parties are required to handle your information securely and in accordance with applicable privacy laws.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality and user experience
Remember cart and login preferences
Analyse website traffic and performance
Support advertising and marketing activities

You can disable cookies through your browser settings, however some features of the website may not function correctly.

5. Data Storage & Processing

Your information may be stored or processed using secure systems located outside of Australia, depending on the services we use (such as Shopify and payment providers).

We take reasonable steps to ensure your data is protected in accordance with applicable privacy standards.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections or updates
Request deletion of your information (subject to legal obligations)
Opt out of marketing communications
Withdraw consent where applicable

To make a request, contact: support@dyemyworld.com.au

7. Data Security

We implement reasonable security measures to protect your personal information, including:

Secure servers and encrypted data transmission
Restricted access to authorised personnel only
Regular monitoring for security risks

However, no system is completely secure, and we cannot guarantee absolute protection.

8. Retention of Information

We retain personal information only as long as necessary to:

Fulfil orders and provide services
Comply with legal and tax obligations
Resolve disputes and enforce agreements
Improve business operations

9. Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for their privacy practices and recommend reviewing their policies separately.

10. Children’s Privacy

Our website is not intended for individuals under 13 years of age, and we do not knowingly collect their personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, contact:

Email: support@dyemyworld.com.au
Website: www.dyemyworld.com.au