Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dyemyworldstore@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dyemyworldstore@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dyemyworldstore@gmail.com.

Returns & Refunds Policy – Dye My World

Thank you for shopping at Dye My World. We want you to love your purchase, but if for any reason you are not completely satisfied, our Returns & Refunds Policy below explains how we can help.

Returns

We have a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it – unworn, unused, with tags, and in its original packaging.

  • You must provide proof of purchase (order confirmation email or receipt).

How to Start a Return

  1. Email us at dyemyworldstore@gmail.com.au or call 0424 652 980 to request a return.

  2. If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package.

  3. Items returned without first requesting a return will not be accepted.

You can always contact us with any return questions at:
📧 dyemyworldstore@gmail.com.au
📞 0424 652 980
📍 10 Mungadal Way, Airds, NSW, Australia 2560

Damages & Issues

Please inspect your order when it arrives and contact us immediately if:

  • The item is defective or damaged

  • You received the wrong item

We will evaluate the issue promptly and work to make it right.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.

If you are unsure whether your item is eligible, please contact us before returning it.

Exchanges

The fastest way to exchange an item is to return your original purchase. Once your return is accepted, place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must meet the same return eligibility requirements listed above.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be issued to your original payment method within 10 business days.

  • Please note: It can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at:
📧 dyemyworldstore@gmail.com.au
📞 0424 652 980

Dye My World
📧 dyemyworldstore@gmail.com.au
📞 0424 652 980
📍 10 Mungadal Way, Airds, NSW, Australia 2560