Shipping policy
Shipping Policy
At Dye My World, we proudly ship to customers in Australia, New Zealand, and internationally. Shipping times may vary depending on the product and fulfilment location.
Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Once your order has been processed, you will receive a confirmation email with tracking information (where available).
During peak periods or promotions, processing times may be slightly longer.
Fulfilment Locations
We work with both Australian and international fulfilment partners, including Dropshipzone (Australia/New Zealand stock) and Eprolo (overseas stock).
Because of this, shipping times may vary depending on the product ordered.
If your order contains multiple items, they may arrive separately.
Estimated Shipping Times
Australia
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Australian warehouse items: 3–10 business days
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Overseas warehouse items: 7–20 business days
New Zealand
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Australian/NZ warehouse items: 5–12 business days
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Overseas warehouse items: 10–25 business days
International
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Overseas warehouse items: 10–25 business days
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Delivery times may vary depending on destination country and customs processing.
Please note: Shipping time estimates are not guarantees and may vary due to carrier delays, customs, or peak seasons.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items ordered.
We may offer free shipping promotions from time to time. Any promotional shipping offers will be clearly stated on the website.
Tracking Information
Tracking will be provided where available. Some international shipments may have limited tracking updates once the parcel reaches the destination country.
If you have not received tracking details within 5 business days of placing your order, please contact us at:
Customs, Duties & Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
We are not responsible for delays caused by customs clearance.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately at support@dyemyworld.com.au and we will do our best to assist before the order is dispatched.
Lost or Delayed Shipments
If your order appears delayed beyond the estimated timeframe, please contact us and we will investigate with the carrier.
If a parcel is confirmed lost in transit, we will arrange a replacement or refund where appropriate.
Contact Us
If you have any questions regarding shipping, delivery times, or tracking, please contact: