Terms of service

Terms of Service

Last updated: February 2026

Welcome to Dye My World. By accessing or using our website (www.dyemyworld.com.au), you agree to the following Terms of Service. Please read carefully before making a purchase. If you do not agree, please do not use our website.

1. General Conditions

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to use our products for any unlawful or unauthorized purpose.

2. Products & Services

Dye My World is an online retail store offering fashion and lifestyle products.

We work with both Australian and international fulfilment partners, including:

  • Dropshipzone (Australia/New Zealand stock)

  • Eprolo (overseas stock)

Because of this:

  • Products may ship from different warehouse locations

  • Shipping times may vary

  • Items in the same order may arrive separately

We make every effort to display product colours and descriptions accurately. However, we cannot guarantee that your device’s screen will display colours exactly as intended.

We reserve the right to modify or discontinue products at any time without notice.

3. Pricing, Currency & Payments

All product prices are initially listed in Australian Dollars (AUD) unless otherwise stated.

Dynamic Pricing by Location

When browsing internationally, Shopify may display prices in the customer’s local currency based on their region and currency settings. This allows customers to see prices in a familiar currency.

Exchange Rates & Conversion

  • Shopify uses current exchange rates to convert AUD prices into local currencies.

  • Exchange rate fluctuations, rounding rules, and local currency fees may cause minor differences between the displayed price and the final amount charged at checkout.

Market-Specific Pricing

  • We may set different prices for specific markets to reflect shipping costs, taxes, or market conditions.

  • Promotional pricing or discounts may vary depending on the customer’s location.

Checkout & Payment

  • The final price charged at checkout reflects the currency and amount applicable for your region.

  • Payment must be received in full before an order is processed and shipped.

  • We accept the payment methods displayed at checkout.

Refunds & Returns

  • Refunds will be processed in the same currency as the original purchase.

  • Exchange rates at the time of refund may differ from the purchase rate, which may result in minor variations in the refunded amount.

Your Agreement

By completing a purchase, you agree to pay the amount shown at checkout in the currency applicable to your location. We reserve the right to update, correct, or adjust prices and currency settings at any time.

4. Shipping & Fulfilment

Shipping times vary depending on the product and fulfilment location. Estimated delivery times are provided in our Shipping Policy and are not guaranteed.

Fulfilment Locations

  • Dropshipzone: Ships from Australia or New Zealand

  • Eprolo: Ships from overseas

Estimated Shipping Times

  • Australia:

    • Dropshipzone: 3–10 business days

    • Eprolo: 7–20 business days

  • New Zealand:

    • Dropshipzone: 5–12 business days

    • Eprolo: 10–25 business days

  • International:

    • Eprolo: 10–25 business days (may vary by destination)

Shipping costs are calculated at checkout. Customers are responsible for any applicable customs duties or import taxes.

Tracking information will be provided where available. We are not responsible for delays caused by postal carriers, customs, or incorrect addresses provided by the customer.

5. Returns & Refunds

Please refer to our Refund & Returns Policy for full details. In summary:

  • Returns must be approved before shipping. Unapproved returns may not be accepted.

  • Returns are accepted within 30 days of delivery for eligible items.

  • Australian/New Zealand stock (Dropshipzone) and overseas stock (Eprolo) may have different return procedures.

  • Faulty, damaged, or incorrect items will be refunded or replaced in accordance with Australian Consumer Law.

6. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

Where a product has a major failure, you are entitled to a replacement, refund, and compensation for reasonably foreseeable loss or damage.

For minor faults, we may offer repair or replacement in accordance with the law.

7. Intellectual Property

All content on this website, including images, branding, text, graphics, and logos, is the property of Dye My World and may not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Dye My World shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our liability is limited to the purchase price of the product in question.

9. Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current. Content is provided for general information only.

We reserve the right to update or correct information at any time without prior notice.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will take effect immediately upon posting on the website.

11. Contact Information

For questions regarding these Terms, pricing, shipping, or returns, please contact:

Email: support@dyemyworld.com.au